Zweigstelle	Mediengruppe	Signatur	Standort 2	Status	Frist	Vorbestellungen
Zweigstelle: Onleihe	Mediengruppe:	Signatur:	Standort 2:	Status: Digitales Medium	Frist:	Vorbestellungen: 0

A culture of service extends far beyond your customer service department. Developing a service-oriented organization or team requires clarity of messaging and operating through a lens of impact. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help leaders communicate their customer-focused purpose and outline processes and policies that support these values. They share how exceptional leaders help their teams shine, and how making some small-but meaningful-changes to how you talk about money, mistakes, and even the firing of employees can make a big difference in the engagement and performance of your team.