Zweigstelle	Mediengruppe	Signatur	Standort 2	Status	Frist	Vorbestellungen
Zweigstelle: Onleihe	Mediengruppe: e-Learning	Signatur:	Standort 2: Onleihe	Status: Digitales Medium	Frist:	Vorbestellungen: 0

There are many similarities between internal and external customer service-both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers. In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing-and exceeding-expectations for internal service, and solving problems quickly and effectively.